Understanding your plan and making the most of your AI messages
Every plan comes with a set number of AI messages per month.
One AI message is counted each time a customer asks a question and CharterBot responds.
If 20 customers each ask 5 questions in a month, that's 100 AI messages used.
Each AI message uses advanced technology to understand and answer questions, and we pay for each response to keep quality high and your costs predictable.
Your included messages are usually more than enough for a month's worth of customer conversations!
Get alerts as you approach your limit
Easy options to keep your service running
Limits reset at the start of each month
A: You'll be notified and have the option to upgrade or buy additional messages for that month—so there's no surprise interruptions.
A: Most charter companies find even our Starter plan covers all their monthly customer conversations. We'll alert you if you're getting close, so you never miss a lead.
A: We use powerful, paid AI for every answer, so counting messages lets us keep the service affordable and reliable for everyone.
A: Most customers are up and running in under 10 minutes! Just copy and paste one line of code onto your website, and we'll handle the rest. No technical skills required.